I'm Gerard

Data Entry . Customer Service . Virtual Assistant . SMM

About Me

Hello

I'm Gerard Patrick L. Mercado

Professional Virtual Assistant

I am a supervisor in a shared services company who is looking for a part time job.

Education: Bachelor of Science in Chemistry

Training Attended

General Virtual Assistant Training - ProVAPH by Coach Dham

My Skills

Graphic Design

Social Media Manager

Facebook Ads Manager

Data Entry

What I do?

Graphic Designer

A visual communicator, often employed or contracted by in-house teams or design agencies to give a visual identity to a company’s message.

Data Entry Keyers

Data entry Keyers are responsible for inputting a high volume of data from multiple sources into a database, ensuring that all.

Facebook Ads Management

Facebook ads by getting inspiration from a few of our ad examples that have seen success.

Social Media Management

Work to promote and strengthen an organisation's brand(s) using social media platforms.

My Experience

Cardinal Health International Philippines

2019 - 2021

Supervisor, Customer Service Operations

Monitors and supports the performance of team members, sends daily team performance report, conducts huddles and 1-on-1 coaching sessions, communicates process updates to team members and creates daily action plans depending on the daily volume of tasks.

Cardinal Health International Philippines

2017 - 2019

Product Specific and Communication Skills Trainer

Facilitates training to new hire, tenured representatives and leaders, addresses escalations, answers daily emails, assists on updating the standard operating procedures and assists on the concerns of the tenured representatives.

Conduent

2015 - 2017

Customer Care Senior Assistant

Receiving inbound calls and emails for customer's sales, before sales and after sales concerns.

My Latest Projects

General Virtual Assistant Training - ProVAPH by Coach Dham

Start Work With Me

Contact Us

Gerard
+639177848907
Manila, Philippines